Phone vs Email
June 2, 2009This post written by Stephanie Fader, Marketing & PR Manager
I had a thought earlier today: Do we really need office phones anymore? These days most business communication is done via email. I know I personally prefer email over the phone for several reasons:
- I can respond whenever I want to. If it’s something urgent I can address it as soon as it comes into my inbox. If it doesn’t need immediate attention, I can focus on other priorities until I’m ready to take action.
- Some people are just very hard to reach by phone so unless you want to leave a voicemail (which will likely go unanswered), email is the best way to get in front of them.
- I like the “paper trail” that comes with using email. If you’re organized like me, email is a great way to keep track of important information.
- We can now video chat in our email (Google’s gchat), which makes communicating with remote coworkers much easier.
- I don’t like getting calls from sales people. I know it’s their job and I appreciate that, but in most cases I’m not interested and it just takes up my time. I read every email that comes into my inbox so email is a much better way to get in touch with me.
The irony here is that while my preferred communication style is email, when I first started at MyPunchbowl I made a big deal about needing a phone line. The reason is there are still those occasions when you just need to pick up the phone and call someone:
- While a lot of people out there claim to read every email, they certainly do not respond to all of them. Calling to follow-up about something is sometimes the only way to get the attention of busy people.
- Other people and companies continue to rely on phones as a means of doing business. We had an instance at MyPunchbowl where another company needed to call and speak to someone in our office in order to verify that we existed!
- Phone communication is a good way to build relationships — if you’re able to get through!
What is your preference? Do you think we need office phones? Does it make a difference depending on industry or job type? Share your thoughts in the comments.
Posted by sbf
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