Dear Marriott, you still don’t have my permission
Like most people these days, I get a lot of email. Therefore, I’m careful about who I give my email address to, and I do my best to make sure I am not signed up for any lists or marketing promotions. I’m not over-zealous about it (I’ve never emailed a company demanding to be taken off of an email list) but I do my best to avoid getting surveys and marketing promotions.
Yesterday, I got an email from Marriott that was so funny that I had to share. Basically, they emailed me to ask if they could email me:
Because you are a valued customer and your opinion is important to us, we would like to periodically ask you to provide feedback regarding your experience with our hotels. The feedback we collect from our customers is used to make improvements to our hotels and processes so we can better serve you.
However, our records indicate that you have not given us permission to send customer survey invitations to you at this email address.
Yes, Marriott — that is correct. I didn’t give you permission to email me at this address! So what are you doing emailing me?!?
I know what I’ll do. I’m picking up the phone now… dialing 301.380.3000 (Marriott’s main phone number).
(Ringing)
Matt: Hi, Marriott! I’m calling to ask you if I can call you.
Operator: (laughs) I don’t understand.
Matt: Exactly.
